Last updated: March 5, 2026
The Facebook app may crash on startup, freeze while scrolling, or close unexpectedly when opening posts, videos, or the Marketplace. This can happen on both Android and iOS devices.
Outdated app: Old versions of Facebook often have stability issues.
Cache corruption: Accumulated temporary data can cause crashes.
Low device storage: Insufficient storage prevents the app from functioning properly.
Operating system issues: Your phone's OS may need updating.
Facebook server issues: Server-side problems can cause app crashes.
• Go to the App Store or Google Play Store.
• Search for Facebook and tap Update.
• Facebook releases frequent updates with crash fixes.
• On Android: Settings > Apps > Facebook > Storage > Clear Cache.
• On iPhone: Uninstall and reinstall the app.
• This removes corrupted temporary files.
• On Android: Settings > Apps > Facebook > Force Stop.
• On iPhone: Swipe up and close Facebook.
• Wait a few seconds and reopen.
• Check your storage: Settings > Storage.
• Delete unused apps, old photos, and downloaded files.
• Facebook needs free space for caching and running.
• On Android: Settings > System > Software Update.
• On iPhone: Settings > General > Software Update.
• OS updates fix compatibility issues with apps.
• If the main app keeps crashing, try Facebook Lite.
• It uses less storage, data, and resources.
• Available on Google Play Store (Android only).
If crashes persist, report the issue through facebook.com/help or through another device where you can access Facebook.
Q: Why does Facebook crash only when I open videos?
A: Video playback requires more resources. Clear cache, update the app, and check if your phone's storage and RAM can handle it.
Q: Will reinstalling Facebook delete my account?
A: No, your account and all data are stored on Facebook's servers. Reinstalling the app only removes the app from your phone.
Q: Is Facebook Lite as good as the regular app?
A: Facebook Lite has most core features but with a simpler interface. It loads faster and uses less data, making it ideal for older phones or slow connections.
Q: Why does Facebook crash after an update?
A: New updates occasionally have bugs. If the latest update causes crashes, uninstall updates (Android: Settings > Apps > Facebook > Uninstall Updates) or wait for a fix.