FixThatApp

Troubleshooting Guide: GitHub Pages Not Loading

Last updated: March 5, 2026

Problem Description

Your GitHub Pages website may fail to load, show a 404 error, display a blank page, or not update when you push new code. Custom domains may also stop working.

Possible Causes

Build failed: Jekyll or other static site generators may have build errors.

Wrong branch configured: GitHub Pages may be pointing to the wrong branch.

Missing index.html: The root directory must have an index.html file.

Custom domain DNS issues: DNS records may be misconfigured.

Repository settings: Pages may not be enabled or is set to private.

Step-by-Step Fixes

Fix 1: Check GitHub Pages Settings

• Go to your repository > Settings > Pages.

• Verify the correct branch and folder are selected.

• Make sure the source is set to "Deploy from a branch".

Fix 2: Check Build Status

• Go to your repository > Actions tab.

• Look for the "pages build and deployment" workflow.

• If it failed, click on it to see the error details.

Fix 3: Verify index.html Exists

• Make sure you have an index.html file in the root of your selected branch/folder.

• The file name must be exactly "index.html" (lowercase).

• Check that the file isn't empty.

Fix 4: Check Custom Domain

• Verify your CNAME file contains the correct domain.

• Check DNS records point to GitHub's servers (185.199.108-111.153).

• Wait up to 30 minutes for DNS changes to propagate.

• Enable "Enforce HTTPS" in Pages settings.

Fix 5: Clear Browser Cache

• Hard refresh with Ctrl+Shift+R.

• Try viewing your site in an incognito window.

• GitHub Pages can cache old versions for up to 10 minutes.

Fix 6: Redeploy

• Make a minor change to any file and push a new commit.

• This triggers a new build and deployment.

• Check the Actions tab to monitor the deployment.

When to Contact Support

If your site still doesn't load, contact GitHub support at support.github.com or check githubstatus.com for outages.

FAQ

Q: How long does GitHub Pages take to deploy?

A: Usually 1-5 minutes. First deployments or those with many files may take longer.

Q: Is GitHub Pages free?

A: Yes, for public repositories. GitHub Pro users can also use Pages with private repositories.

Q: Can I use a custom domain with GitHub Pages?

A: Yes, add a CNAME file to your repository and configure DNS records with your domain registrar.

Q: Why does my site show an old version?

A: GitHub Pages caches content. Wait 10 minutes, clear your browser cache, or check the Actions tab to make sure the latest deployment succeeded.