Last updated: March 5, 2026
PlayStation Network (PSN) may go down, preventing you from playing online games, accessing the PlayStation Store, or using social features. You might see errors like "Cannot connect to server" or NW-31456-9.
PSN maintenance: Sony regularly performs scheduled maintenance.
Server outage: Unexpected outages can affect PSN services.
Internet connection issues: Your network may have problems.
DNS configuration: Incorrect DNS can block PSN connections.
Console software outdated: Your PS4/PS5 may need updating.
• Visit status.playstation.com to see service status.
• Check for specific services — gaming, store, and social may have different statuses.
• If there's maintenance, check the estimated completion time.
• On PS5: Settings > Network > Connection Status > Test Internet Connection.
• On PS4: Settings > Network > Test Internet Connection.
• This identifies whether the issue is your network or PSN.
• Power off your PlayStation completely (not rest mode).
• Unplug your router for 30 seconds, then plug it back in.
• Turn on your PlayStation and try connecting.
• Go to Settings > Network > Set Up Internet Connection.
• Choose your connection type > Custom.
• Set DNS to Manual: Primary 8.8.8.8, Secondary 8.8.4.4.
• Test the connection.
• Connect your console directly to the router with ethernet.
• Wired connections are more reliable for PSN.
• Go to Network Settings and configure the wired connection.
• Turn off PlayStation completely.
• Hold the power button until you hear two beeps (about 7 seconds).
• Connect controller via USB and select "Rebuild Database".
• This can fix corrupted data causing connection issues.
If PSN is up but you still can't connect, contact PlayStation support at playstation.com/support. Provide error codes for faster help.
Q: How long do PSN outages usually last?
A: Scheduled maintenance typically lasts 2-4 hours. Unexpected outages vary but are usually resolved within a few hours.
Q: Can I play single-player games when PSN is down?
A: Yes, offline single-player games work without PSN. However, some games require an online check at launch.
Q: What does error NW-31456-9 mean?
A: This error indicates a connection timeout. Check your internet, restart your router, and try changing DNS settings.
Q: Do I need PS Plus to play online?
A: Yes, PlayStation Plus Essential (or higher) is required for online multiplayer on PS4 and PS5. Free-to-play games like Fortnite don't require PS Plus.