Last updated: March 5, 2026
Uber Eats may fail to place orders, show errors during checkout, have delivery tracking issues, or deliver incorrect orders. The app might crash when selecting restaurants or during the payment process.
App outdated: Old versions may have ordering bugs.
Payment method issues: Your card may be expired or have insufficient funds.
Location issues: GPS or address problems can prevent ordering.
Restaurant unavailable: The restaurant may be closed or too busy.
Internet connection: Poor connectivity during ordering.
• Verify your delivery address is correct and within the delivery area.
• Try manually typing the address instead of using GPS.
• Make sure the pin is placed on the correct location on the map.
• Go to Account > Payment > check your card details.
• Make sure the card isn't expired.
• Try adding a different payment method.
• Go to App Store or Google Play Store and update Uber Eats.
• Restart the app after updating.
• On Android: Settings > Apps > Uber Eats > Storage > Clear Cache.
• On iPhone: Delete and reinstall the app.
• Some restaurants have limited hours or delivery zones.
• If one restaurant isn't available, try a nearby alternative.
• Check the restaurant's operating hours.
• For active order issues, tap Help in the app.
• You can chat with support or request a refund.
• For incorrect or missing items, report within 48 hours.
For order issues, contact Uber Eats support through the app: Account > Help. For billing issues, go to Account > Order History > select the order > Get Help.
Q: How do I get a refund on Uber Eats?
A: Go to Order History > select the order > Get Help > select the issue. You can request a refund for missing items, wrong orders, or quality issues.
Q: Why is Uber Eats showing higher prices than the restaurant?
A: Restaurants may set different prices on Uber Eats to cover commission fees. There are also delivery and service fees added at checkout.
Q: Can I track my Uber Eats delivery?
A: Yes, after placing an order, you can see real-time tracking of your delivery driver on the map.
Q: Why was my Uber Eats order cancelled?
A: Orders can be cancelled if the restaurant is too busy, there are no available drivers, or there's a payment issue. You'll receive a full refund for restaurant-cancelled orders.